Privacy Policy

Welcome to Annie’s Sole Paint (“we,” “our,” or “us”). We are dedicated to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, purchase our products, or interact with our services. By using our website and services, you agree to the terms outlined in this policy.

​

Information We Collect

To provide you with the best possible experience, we collect various types of information from you.

​

Personal Information

When you make a purchase or interact with us, we may collect personal information such as:

• Full Name

• Email Address

• Shipping Address

• Billing Information (including credit card details)

• Phone Number

This information is necessary to process your orders, communicate with you, and provide customer support.

​

Non-Personal Information

In addition to personal information, we collect non-personal data automatically when you visit our website, including:

• IP Address

• Browser Type

• Device Information

• Operating System

• Pages Visited

• Time Spent on Each Page

• Referring URL

This information helps us understand how our website is used and allows us to improve our services and user experience.

​

How We Use Your Information

We use the information we collect for a variety of purposes to ensure the best service and experience.

​

Order Processing

Your personal information is essential for processing your orders, including payment verification, order fulfillment, and delivery.

​

Communication

We use your email address and phone number to send you order confirmations, shipping notifications, and updates about your order

status. We may also contact you regarding any issues with your order or account.

​

Customer Support

Your information allows us to provide you with personalized customer support, addressing any questions or concerns you may have about our products or services.

Marketing and Promotions

With your consent, we may use your information to send you promotional offers, newsletters, and updates about new products. You can opt-out of these communications at any time by following the unsubscribe link in our emails.

​

Website Improvement

The non-personal data we collect helps us analyze website traffic and user behavior, allowing us to improve our website’s functionality, design, and content.

​

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies allow us to understand your preferences, personalize your experience, and analyze site usage.

​

What Are Cookies?

Cookies are small data files that are placed on your device when you visit our website. They help us remember your actions and preferences over time, so you don’t have to re-enter information each time you return to our site.

​

Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our website, enabling you to navigate and use our site’s features.

• Performance Cookies: Collect information about how visitors use our site, helping us improve its functionality.

• Functional Cookies: Remember your preferences, such as language and region, to provide a more personalized experience.

• Advertising Cookies: Track your browsing habits to deliver relevant ads based on your interests.

Managing Cookies

You can control and manage cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.

​

How We Share Your Information

We value your privacy and are committed to keeping your information safe. We do not sell your personal information to third parties. However, we may share your data with trusted partners who assist us in operating our business and delivering our services.

​

Service Providers

We work with third-party service providers, including payment processors, shipping companies, and marketing platforms, who may have access to your information solely to perform services on our behalf.

​

Legal Compliance

We may disclose your information if required by law or in response to legal requests from government authorities. This includes sharing information to comply with legal obligations, protect our rights, and ensure the safety of our users.

​

Data Security

Protecting your personal information is our top priority. We implement industry-standard security measures, including encryption, secure socket layer (SSL) technology, and regular security assessments, to safeguard your data from unauthorized access, disclosure, alteration, or destruction.

​

Secure Payment Processing

All payment transactions are processed through secure payment gateways, and we do not store your credit card information on our servers.

​

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

​

Shipping and Delivery

At Annie’s Sole Paint, we are committed to prompt and reliable delivery of your orders.

​

Shipping Policy

We ship all orders via USPS within 2 days of receiving payment. Once your order is shipped, you will receive an email with tracking information so you can monitor your delivery.

​

Delivery Time

Delivery times may vary depending on your location. While we strive to ensure timely delivery, we are not responsible for delays caused by the USPS or other factors beyond our control.

​

Local Delivery

If you are local to Palm Beach or Martin County, FL, we offer free delivery. Arrangements for local delivery can be made after your order is placed.

No Refund Policy

Please note that we do not offer refunds at this time. All sales are final. We stand behind the quality of our products, and if you encounter any issues, please contact our customer support team. We will work with you to resolve any concerns on a case-by-case basis.

​

Your Rights and Choices

We believe in transparency and empowering you to make informed choices about your personal information.

​

Access and Correction

You have the right to access the personal information we hold about you. If you believe any of your information is incorrect or incomplete, please contact us to update it.

​

Deletion

You can request the deletion of your personal information from our records. However, please note that we may retain certain information to comply with legal obligations or for legitimate business purposes.

​

Marketing Preferences

You can opt-out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

​

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. Please be aware that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

​

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete it from our records immediately.

​

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

​

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please do not hesitate to contact us:

• Email: annies.sole.paint@gmail.com

• Phone: 561-222-6489

• Mailing Address: Jupiter, FL